terms.title

Terms of Use for our Services

These "Terms of Use for our Services" shall apply where you are a user of our Services and are to be read in conjunction with all other applicable terms and conditions.

• Your Device. To access our Services, you must possess an unlocked, eSIM-compatible device, for which you assume full responsibility as the sole user. Further information to assist you in this regard may be found in our Help Center.
• Your AlwaysEsim Account. Your AlwaysEsim account is strictly personal and may not be assigned or transferred to any third party without the prior written consent of AlwaysEsim. We reserve the right to suspend or terminate your account at any time, at our sole discretion. This may occur, without limitation, in the event of security concerns or if we determine that you have breached these Terms. We shall provide you with notice should this occur. In the event that you breach these Terms or utilize our Services in a manner contrary to our Acceptable Use Policy, you shall not be entitled to a refund, and we reserve the right to suspend or terminate your AlwaysEsim Account.
• Pricing and Payments. Payments are typically processed in United States Dollars ($). We may, at our sole discretion, support other currencies. The prices displayed for our Services are inclusive of all applicable taxes, including but not limited to GST, HST, or QST, as applicable to your purchase. Where local laws or established practices require the separate disclosure of taxes, fees, or surcharges, we shall clearly display such amounts prior to the finalization of your payment.
• Refunds. Additional details regarding the circumstances under which you may be entitled to a refund are available in our Help Center.
• Termination and Suspension. We engage only the most rigorous and trusted service providers to ensure the reliability of your experience. Consequently, we may be required to cease our collaboration with a service provider should they fail to meet our required standards. Such an event may result in the termination or suspension of the Services you have purchased. In such instances, please refer to the Refunds section of our Help Center for further information.

Refund Policy

• Applicability. Refunds from AlwaysEsim are available solely for Services purchased directly from AlwaysEsim. Should you have acquired Services through a third party, you must address any refund requests directly to said third party.
• Right of Cancellation or Withdrawal. If you purchase the Services as a consumer, the protective provisions of applicable consumer protection legislation shall apply. Your right to terminate the purchase or withdraw therefrom shall expire no later than the moment the eSIM is activated, or in accordance with the timelines prescribed by applicable law. Please note that no refund or cancellation is available for an eSIM that has already been utilized.
• Replacements and Refunds. In the event that you have activated the Services but are unable to utilize them due to an error or omission on the part of AlwaysEsim, or because AlwaysEsim has elected to retire the Service, we shall, at your election, either provide a replacement Service or issue a full refund of the amount paid for said Service. This provision is subject to the following conditions:
  • You must have submitted a refund request within 30 days of the occurrence of the issue giving rise to your claim.
  • AlwaysEsim has been unable to restore your access to and use of the purchased Services within 10 days of receiving your refund request.
  • You have cooperated with our efforts to resolve the difficulties encountered in accessing or utilizing the Services.
  • Where you have partially consumed the credit associated with the Services for which a refund is requested, the refund amount shall be calculated strictly based on the unused portion of the Services.
• No Refund or Replacement. You possess no right to a refund or replacement of the Services under any other circumstances.
• Refund Request Procedures. You may submit a refund request directly through your AlwaysEsim account by activating the refund button, if available, or by transmitting your request to our support team via email at support@alwaysesim.com or through the in-app or website-based chat interface. Our support team may require that you provide additional documentation to substantiate your request, including, but not limited to, screenshots of your device settings. When a refund is due, you shall have the option to receive it in the form of "Airmoney"—a virtual reward currency applicable to future acquisitions—or via a credit issued to your original payment method. Please be advised that a period of up to 30 business days may be required for said credit to appear on your original payment account.
• Unauthorized Purchases. Should you suspect that an unauthorized purchase has been effected via your account, you must immediately notify our support team. AlwaysEsim expressly reserves the right to suspend any account associated with fraudulent activity. The granting of any refund remains at the sole discretion of AlwaysEsim.
• Billing Errors. Should you believe that you have been charged an erroneous amount for Services provided by AlwaysEsim, please contact our support team within 30 days of the date on which such charges were incurred, providing details explaining why the invoiced amount appears inaccurate. We shall subsequently conduct the necessary verifications. The approval of any refund remains at the absolute discretion of AlwaysEsim.